Frequently Asked Questions

Everything you need to know about your RoC Skincare journey.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, excluding shipping costs.

Are RoC products suitable for sensitive skin?

Yes, many of our products are formulated to be gentle. However, for high-potency Retinol products, we recommend starting slowly to allow your skin to build tolerance.

Do you test your products on animals?

RoC Skincare does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.

How should I store my skincare products?

To maintain the stability of active ingredients like Retinol and Vitamin C, store your products in a cool, dry place away from direct sunlight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.